Dates:          May 28-29, 2024
Time:            7-11 AM US Central (Slot 1) OR
                    12-4 PM US Central (Slot 2)
Where:         At your computer
Cost:            $495 per participant until 10 days prior to webinar; $595 thereafter.
                    Volume discounts available for 10 or more participants.
                    No refunds or credits for cancellations within 30 days of webinar

Includes:      PDF course materials

                    Pre/post assessment

                    Certificate of Completion

                    Customized exercises based on customer products and processes

                    On-going email and telephone support from ITR available
Recommended Prerequisites: 8D, Problem Solving Webinar

For payment inquiries contact Jill Bauer at

Exercises, projects, presentations, and case studies based on your products, processes, and data!

Required Preparation:

  • Participants will be emailed pdfs of participant materials or will be directed to a download site.
  • Participants are responsible for printing and binding course materials.
  • Pens, pencils, and highlighers are also required.
  • ​A dual monitor or dual device configuration is highly recommended to allow for real-time practice.

This 2-day, 4-hours per day webinar provides participants with a structured, step-by-step approaches for conducting human factors analysis and application of mitigations, attention activators, and error proofing on problems in all areas of the organization.  Topics addressed include the importance of dealing with human factors as major source of non-conformances in all work areas; how to identify and prioritize human factors weaknesses and opportunities for improvement; how to develop and implement viable solutions; and how to test the validity and effectiveness of the solutions. The program is designed for all functions and levels of the organization, from management, marketing, sales, purchasing, accounting, human resources, and administration to design, manufacturing, quality, and technical services. 

Recommended Resources:

  • Participants are responsible for obtaining and bringing their own copies of the related AS standards to class for reference purposes; RM13000 and RM13010 and related standards are referenced, and links to reference materials are provided.
  • Participants are also encouraged to bring a notebook or laptop computer loaded with Microsoft Excel 2010 or higher and  Minitab 16 or higher; a computer is not mandatory but is highly recommended to be able to participate in classroom exercises. A trial version of Minitab is available at .

Here are some of the things that you’ll learn:

  • Human Factors Related Terms and Definitions
  • Human error vs. violations
  • The Dirty Dozen and Performance Modes
  • The Reason Cheese Model of Latent and Active Errors and Causes
  • How to include human factors and error proofing in FMEAs
  • Links and references to on-line and print resources
  • Human Factors Deployment Strategies
  • How to complete the ITR REAP Audit and implement corrective actions
  • How to develop and implement attention activators
  • How to develop and implement error proofing, mistake proofing, and poka-yoke solutions
  • How to design low-cost, effective mitigations for eliminating non-conformances due to human error
  • How to apply Human Factors analysis and error proofing to your own problems

NOTE: This workshop will not focus on RM13004 related tools including PFD, PFMEA, and Control Plan, which are covered in a separate workshop.


(915) 867-4500

​​Sanctioned Training Provider


"Helping you ask the right questions."™

Human Factors, Error Proofing (RM130010) 2-day Live Interactive Webinar

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