- Tolerance Stack Up Analysis Training
- Geometric Dimensioning & Tolerancing (GD&T) Training
- Design for Manufacturing / Design for Assembly Training

- Design for Lean Six Sigma Training, Coaching, and Facilitation

- 8D Root Cause Analysis & Problem Solving, Measurement & Gaging​ Training

​- AS13100, AS/RM 1300013002, 13003, 13004, 13006, 13010, 13145 Training

- AIAG and VDA Core Tools Training including APQP, FMEA, PPAP, SPC, MSA



(915) 867-4500


​​Sanctioned Training Provider


"Helping you ask the right questions."™

Dates:           April 13-14, 2022; registration ends April 8, 2022
Time:            Slot 1, 7-11 AM Central each day OR

                     Slot 2, 12-4 PM Central each day
Where:         At your computer
Cost:            $150 per participant until April 6, 2022; $200 per participant

                    thereafter; processing fee may apply.

                    No refunds for cancellations within 30 days of webinar

Includes:      PDF course materials

                    Pre/post assessment

                    Certificate of Completion

                    Customized exercises based on customer products and processes

                    On-going email and telephone support from ITR available

Recommended Prerequisites: None

For payment inquiries contact Jill Bauer at jill.bauer@itr-sa.com.

Required and Recommended Preparation:

  • Participants will be emailed pdfs of participant materials or will be directed to a download site; participants are responsible for printing and binding course materials. Pens, pencils, and highlighters are also required.
  • For courses in this series participants are encouraged to have a computer loaded with Microsoft Excel 2010 or higher and  Minitab 19 or higher; a trial version of Minitab is available at http://www.minitab.com/en-us/products/minitab/ . Completion of Minitab Quality Trainer and/or experience with Minitab is highly recommended.
  • A dual monitor or dual device configuration is highly recommended to allow for real-time practice.


–2-day webinar, 4 hours per day
–Class Hours 7:00 to 11:00 am or 12:00 pm to 4:00 pm Central
–Faculty Office Hours 6:30 to 7:00 am and 4:00 to 4:30 pm Central

–ZDP Objectives, Rationale, Tools, and Cardinal Rules
–MSA, GRR, and Minitab Quality Trainer (QT) Courses
–Process Control, SPC, and Capability Analysis and Minitab QT Courses
–8D Problem Solving, Human Factors, and Error Proofing
–Next Steps, Deep-Dive Webinars, and How to Get Help and Support

Here are the webinar objectives and some of the things that you’ll learn:

Module 1

  • State the purposes, benefits, and key elements of the PCC Zero Defects (ZDP) Program.
  • List the PCC Cardinal Rules of Quality.
  • Identify the AESQ standards and customer requirements that drive the ZDP approach.
  • Define types of waste in manufacturing.
  • List elements included in the calculation of Cost of Non-Conformance or Cost of Waste.
  • Explain the focus and purpose of the Process Flow Diagram (PFD), the Process Failure Mode and Effects Analysis (PFMEA), and the Control Plan.

​Module 2

  • Explain the importance of measurement certainty and Measurement Systems Analysis (MSA).
  • List the key sources of measurement error.
  • Explain the concepts of bias, repeatability, and reproducibility.
  • Explain the purpose and key elements of a control chart.
  • Compare and contrast statistical control and statistical capability.
  • Explain and compare Cp, Cpk, and Ppk.
  • Identify applicable Minitab Quality Trainer chapters.

Module 3

  • List the Nine Steps of the 8D Process.
  • Perform a 5 Why Analysis.
  • Contrast Human Error and Human Factors.
  • Discuss the PEAR Model of Human Factors.
  • List the Dirty Dozen of Human Factors.
  • Define Prevention and Detection Error Proofing and Poka Yokes.

Introduction to PCC Zero Defects Program (ZDP) 2-day Webinar, April 13-14, 2022